How can we help?

For the launch period, Nutriscope™ orders will be delivered within 60 days of purchase. After the launch, we aim to reduce delivery times to 10–15 business days. You’ll receive a confirmation email with tracking information once your order ships.

Once your order ships, you’ll receive an email with a tracking number and a link to the shipping carrier’s tracking page. You can use this to monitor your shipment’s progress.

If your package arrives damaged, please contact our support team within 7 days of receiving your order. Include photos of the damage and your order number so we can arrange a replacement as quickly as possible.

Nutriscope™ setup is simple:

1. Charge the device using the provided USB-C cable.
2. Download the Senseen app or log into your account on the Senseen platform.
3. Follow the step-by-step instructions in the app to connect your device and start scanning.

Nutriscope™ currently supports the following crops:

• Plant Health Metrics: Tomato, grape, wheat, corn, rapeseed.
• DSS Support: Wheat, corn.
  We’re continuously working to expand support for additional crops based on customer feedback.

Nutriscope™ provides the following measurements (not available on all crops):

• Plant Health Metrics: pH, Redox, Brix, conductivity, stress index, chlorophyll
• Nutrient Data: Information on nutrient levels

Nutriscope™ delivers field-ready insights by analyzing light reflection patterns from plant leaves—but reliable data requires proper sampling. The number of scans needed depends on the type of measurement you're conducting.

For Plant Health and Stress Assessment:

We recommend performing at least 5 scans per area or condition to assess plant health indicators such as chlorophyll concentration, redox balance, and stress index. These scans help detect early signs of biotic or abiotic stress and provide a snapshot of the crop’s physiological state.

Estimated time: ~1 minute (5 scans × ~8 seconds per scan)

For Nutrient Measurements:

A minimum of 15 scans is required to unlock nutrient concentration data. This includes elements like nitrogen, potassium, zinc, and boron, which can vary significantly from one leaf to another.

This threshold was established based on:

• Laboratory protocols used during Nutriscope™’s calibration,
• Best practices developed in the field, and
• Recommendations from agronomists and scientific advisors.

Multiple scans ensure that the results are statistically robust and reflective of actual field conditions.

Estimated time: ~2 to 3 minutes (15 scans × ~8 seconds per scan)

The DSS analyzes real-time plant health data collected by Nutriscope™ to provide actionable recommendations for optimizing crop performance. It combines AI capabilities, scientific agronomic principles, and in-field expertise to ensure reliable decision-making for farmers. You can find more information in our dedicated "Swipe and Learn".

The 1-year subscription provides free beta access to the full Nutriscope™ platform. This includes advanced features such as nutrient analysis, decision support systems, AI-powered insights, cloud-based data storage, historical comparisons, and priority customer support. 

All features are available at no cost during the beta period, with future pricing expected to be around $500/year. Users benefit from full functionality today while helping shape the future of the platform.

The 1-year warranty covers defects in materials and workmanship under normal use. It does not cover damage caused by misuse, neglect, or unauthorized modifications. If your device malfunctions, please contact support for repair or replacement options.

Returns are accepted only for damaged or defective products. You must report the issue within 7 days of delivery and provide proof of damage (e.g., photos). Customers are responsible for return shipping costs unless otherwise stated.

At Senseen, you own 100% of your agricultural data. We do not process, sell, or exploit your data without your consent. You can export your data at any time in a readable format, ensuring easy transfer to other platforms. Additionally, we implement strong security measures to protect your data, and any aggregated insights remain fully anonymized unless you grant explicit permission.

Your trust is our priority.If you have any questions about our data policies, please check our Privacy Policy.